We collect information you provide directly to us:

• Contact and inquiry details — name, email address, phone number, and any message you send us through the contact form or a listing inquiry.
• Rental application information — your name, desired move-in date, length of stay, a photo ID, and, if provided, a school or employment verification letter, submitted when you complete a full application for a room or unit.
• Messages — the content of messages you exchange with us by WhatsApp, email, or phone, including delivery and read status of messages we send you.
• Viewing and booking details — information you provide to schedule a viewing, which may be reflected on our internal booking calendar.

We do not knowingly collect payment card details through the website. If you become a tenant, rent payments are handled through a separate payment provider under its own terms.

• To respond to inquiries and share availability or pricing.
• To process and evaluate rental applications.
• To communicate about viewings, applications, move-ins, and tenancy matters by WhatsApp, email, or phone.
• To maintain records required for our tenancy and business operations.
• To keep our systems secure and to comply with legal obligations.

We don't sell your personal information. We share it only with the service providers that help us run HomeBase, each of whom processes it on our behalf and only for the purposes below:

• Meta / WhatsApp Business Platform — to send and receive WhatsApp messages.
• Resend — to send transactional and notification emails.
• Supabase — to store application and tenancy records securely.
• Clerk — to authenticate our staff and collaborators (this does not apply to applicants or tenants).
• Google Calendar — to schedule and track property viewings.
• Vercel — to host the website.

We may also disclose information if required by law, or to protect the rights, property, or safety of HomeBase, our tenants, or others.

Some of the service providers listed above may process information on servers located outside Canada, including in the United States. Where that happens, your information may be subject to the laws of those jurisdictions.

We keep personal information for as long as needed to fulfill the purposes described in this policy, including to maintain tenancy records as required by law, and then delete or anonymize it.

Under Canadian and British Columbia privacy law, you can ask to access, correct, or request deletion of the personal information we hold about you, and you can withdraw consent to certain uses (for example, opting out of WhatsApp or email messages) at any time. To make a request, contact us using the details below.

We use reasonable technical and organizational measures to protect your information, including access controls and secure hosting. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Our services are intended for adults seeking rental housing. We do not knowingly collect personal information from children.

We may update this policy from time to time. If we make material changes, we'll update the effective date at the top of this page.

Questions about this policy or your information? Reach us at: